Frequently Asked Questions
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What is non-medical
home care?
Provides assistance with activities of daily living such as bathing, dressing, meal preparation, light housekeeping, companionship, stewardship, and transportation.
How is non-medical home care different from home health care?
Home health care is typically prescribed by a doctor and involves medical services such as nursing care, PT, OT, and wound care.
Who can benefit from
non-medical home care?
Seniors, individuals with disabilities, people recovering from surgery, expectant or postpartum mothers, and anyone needing help with daily activities.
What types of services
do you normally offer?
Bathing, dressing, regular stimulation, meal prep, light housekeeping, assisting with shopping and errands, and respite care for family caregivers.
Can care plans
be customized?
Absolutely, each care plan is tailored to each client and family’s unique needs, preferences, and schedule.
How often can caregivers
provide assistance?
Services can be provided hourly, daily, overnight, or on a 24/7 basis, depending on the client’s needs.
What happens if our
needs change?
Care plans are regularly reviewed and adjusted as the client’s condition or family preferences change.
How do you
select & train caregivers?
Caregivers undergo background and reference checks, interviews, and receive training related to their client’s needs, such as dementia care, fall prevention, and client safety.
Are your caregivers
insured & bonded?
Yes, caregivers are covered by liability insurance and are bonded for client protection.
Can we choose our caregiver?
Clients are matched with a caregiver based on personality, skills, and experience, and adjustments can be made if needed.
What if my caregiver is
sick or unavailable?
Our Overlapping Reliability Model ensures that the Client Services Supervisor or Client Services Manager will provide coverage to ensure uninterrupted care.
How do you ensure the
quality of care?
Supervisors and Managers conduct regular in-home check-ins, on site supervisions, and ongoing training to help maintain standards of care. Client and family feedback is also highly valued.
How much does non-medical home care cost?
Costs vary based on level of care, and hours required, but typically range between $28–$32 per hour. There may be discounts for long-term or full-time care.
Does insurance cover
home care services?
Private pay is common, but some services may be covered by long-term care insurance, life insurance with living benefits, or reverse mortgages.
Do you require a long-term contract?
We offer flexible agreements without long-term commitments.
How do I pay for services?
Payments can be made through private pay, long term care insurance, life insurance, reverse mortgages, home equity loans, and local community or charitable programs.
How do we get started with
home care services?
Typically, an in-home assessment is conducted to determine needs, followed by care plan development and caregiver matching.
How quickly can
services begin?
Care usually starts within 24–72 hours, depending on the urgency and availability of caregivers. However, immediate care can be arranged in urgent situations.
Can I try the service
before committing?
We may offer trial periods or short-term care options on a case-by-case basis.
What if we are not
satisfied with our caregiver?
We may make a replacement if required. However, we will not make changes based on race, color, national origin, religion, age, disability, genetic information, citizenship or veterans’ status.